Cargoos breaks down five logistics challenges that keep showing up—and shares how their team and tools are changing the experience.
Shipping freight continues to challenge businesses with delays, unexpected costs, and breakdowns in communication. Cargoos, a technology-driven logistics company, is taking a transparent, hands-on approach to solving these persistent problems. The company today released a breakdown of the five most common issues faced by shippers—and how it’s addressing them through people, process, and platform.
1. Lack of Visibility During Transit
“We’re unsure where our shipment is or when it will arrive.”
Cargoos Solution:
Cargoos integrates live GPS tracking from Descartes, Transflo, Motive, and FourKites directly into its workspace, offering real-time updates. Clients also receive proactive communication from actual team members—not just systems—so they stay informed without having to ask. 
- Integrated real-time tracking
- Proactive human updates
2. Unexpected Charges
“The rate changed after booking.”
Cargoos Solution:
To eliminate surprises, Cargoos offers transparent, upfront pricing. All cost details are provided before a shipment is booked—ensuring clients only pay what they were quoted.
- Clear rate breakdowns
- No hidden fees or post-shipment charges
3. Unresponsive or Disconnected Support
“It’s hard to get hold of our broker when something goes wrong.”
Cargoos Solution:
Every client works with a dedicated point of contact who is backed by a 24/7 support team. There are no call center loops—just consistent, responsive service when it’s needed most.
- Round-the-clock support
- Direct broker contact—no handoffs
4. Limited Carrier Availability
“We struggle to secure reliable trucks, especially on less common routes.”
Cargoos Solution:
With a large and vetted carrier network across North America, Cargoos offers both FTL and LTL solutions tailored to specific load requirements and timeframes.
- Extensive carrier pool
- Nationwide flexibility and fast truck matching
5. Manual, Time-Consuming Processes
“Coordinating shipments takes more time than it should.”
Cargoos Solution:
The Cargoos platform streamlines operations with digital paperwork, centralized communication, and automated updates—reducing time spent on coordination and follow-ups.
- End-to-end digital handling
- All shipment updates in one place
“We’ve built Cargoos around the problems we’ve heard over and over again from real shippers,” said Jaymie Freeman, COO at Cargoos. “This isn’t just about technology—it’s about making the shipping process more predictable, responsive, and less frustrating.”